LUMI Tiles Privacy Policy

LUMI Tiles Privacy Policy

Effective date: 25 of June 2026
Version: 1

This Privacy Policy explains how GamerXP Arena Eventos LTDA Eventos LTDA, doing business as GamerXP Arena ("we", "us", or "our"), collects, uses, stores, and shares information when you play LUMI Tiles (the "Game").

Please review this policy carefully. If you do not agree with this Privacy Policy, do not use the Game.

1. Who We Are

The Game is operated by:

GamerXP Arena Eventos LTDA Eventos LTDA
Rua José Caballero
Brazil
Contact: help@gamerxparena.com

For privacy requests, data deletion requests, or questions about this Privacy Policy, contact us at help@gamerxparena.com.

2. Information We Collect

We collect only the information needed to operate, improve, support, secure, and monetize the Game.

Gameplay and Progress Data

Account and Sign-In Data

The Game may support anonymous play and optional social sign-in through platform services such as Google Play Games or Apple Game Center.

We do not receive or store your Google or Apple account password.

Purchases and Virtual Items

If you make in-app purchases, purchases are processed by Apple App Store or Google Play. We may receive purchase-related information needed to validate and fulfill purchases, such as product ID, purchase receipt, purchase token, transaction data, purchase status, and in-game rewards granted.

We do not collect or store your full payment card details.

Analytics and Performance Data

We may collect analytics and diagnostic information to understand how players use the Game and to improve stability, balance, and player experience. This may include session activity, level progress, shop activity, reward claims, Battle Arena activity, connectivity state, sync state, country code, language, app version, platform, crash, error, and performance information.

Advertising and Rewarded Ads

The Game may show rewarded ads or other ads. Advertising partners may process information such as ad views, reward completion status, device identifiers, advertising identifiers, approximate location or country, and ad performance information, depending on your consent, device settings, region, and applicable law.

Notifications

If you allow notifications, we may store notification permission status and device or messaging tokens needed to send notifications. You can disable notifications in your device settings.

3. How We Use Information

4. Offline Play and Sync

The Game may allow offline play for some features. When offline, progress, rewards, currency changes, and inventory changes may be stored locally and synced later when online services are available.

Some features require online services and may be disabled while offline, including Battle Arena, leaderboards, social login, some shop purchases, server-validated rewards, and some ad-related features.

5. Sharing Information

We may share information with service providers and platforms that help us operate the Game, including Unity services, Apple, Google, cloud service providers, analytics providers, advertising partners, payment and purchase validation services, and support tools.

We may also share information when required by law, to protect rights and safety, to prevent fraud or abuse, or as part of a business transfer such as a merger, acquisition, financing, or sale of assets.

6. Third-Party Services

The Game may use services operated by third parties. Your use of those services may also be governed by their privacy policies and terms. These services may include Apple App Store, Google Play, Apple Game Center, Google Play Games, Unity Gaming Services, analytics providers, advertising networks, and cloud or support providers.

7. Legal Bases for Processing

Where required by law, our legal bases may include your consent, performance of a contract with you, our legitimate interests, compliance with legal obligations, and protection of users, the Game, and our services from fraud, abuse, cheating, and security threats.

8. Data Retention

We keep information for as long as reasonably needed to provide the Game, support your account, process purchases, meet legal obligations, resolve disputes, prevent fraud, and enforce our Terms.

Local data may remain on your device until you delete the Game or clear app data. Cloud data may remain until deleted according to our data deletion process, subject to legal, security, accounting, dispute-resolution, or fraud-prevention retention needs.

9. Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or other rights under applicable privacy law.

You can disable notifications in device settings, manage ad tracking permissions in device settings, disconnect social platform services where supported, and request deletion of your game data by contacting us.

To submit a privacy or deletion request, contact us at help@gamerxparena.com. We may need to verify your request before acting on it.

10. Regional Privacy Notices

Brazil / LGPD

If you are located in Brazil, the Lei Geral de Protecao de Dados Pessoais ("LGPD") may provide you with specific rights regarding your personal data.

Controller: GamerXP Arena Eventos LTDA Eventos LTDA. Privacy contact / Encarregado channel: help@gamerxparena.com.

Subject to applicable law, you may request confirmation of processing, access, correction, anonymization, blocking or deletion, portability, information about sharing, information about consent refusal, withdrawal of consent, and review of decisions made solely through automated processing where applicable.

Your information may be processed outside Brazil by us or service providers such as Unity, Apple, Google, advertising providers, and cloud service providers. We take reasonable steps to use service providers and safeguards appropriate for the Game and applicable law.

European Economic Area, United Kingdom, and Switzerland / GDPR

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights under GDPR or similar laws, including access, correction, deletion, restriction, objection, portability, withdrawal of consent, and lodging a complaint with your local data protection authority.

Where we rely on legitimate interests, those interests include operating, improving, securing, supporting, and monetizing the Game, preventing fraud and abuse, and understanding gameplay and purchase behavior.

United States / State Privacy Rights

Depending on your U.S. state of residence, you may have rights to know or access certain personal information, request deletion or correction, opt out of certain processing for targeted advertising, sale, or sharing where applicable, limit certain uses of sensitive personal information where applicable, and appeal a denied privacy request where required.

We do not knowingly sell personal information for money. Some advertising or analytics activity may be considered "sharing" or "targeted advertising" under certain state laws. Where required, we will provide a method to exercise applicable opt-out rights.

Children and Teens

The Game is intended for users who are at least 13 years old, or the age required by applicable law in their country or region. We do not knowingly collect personal information from children below the required age without appropriate consent.

If the Game is made available to children or teens in a region with special privacy requirements, we may limit data collection, disable certain features, request additional consent, or restrict access to online features, ads, social features, or purchases.

If you believe a child has provided us personal information without appropriate consent, contact us at help@gamerxparena.com.

11. Security

We use reasonable technical and organizational measures to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

12. International Transfers

Your information may be processed in countries other than your country of residence. These countries may have different data protection laws. Where required, we rely on appropriate safeguards for international transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you in the Game, through the app stores, or by other reasonable means. The updated policy will be effective when posted unless stated otherwise.

14. Contact Us

GamerXP Arena Eventos LTDA Eventos LTDA
Rua José Caballero
Brazil
Email: help@gamerxparena.com